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Project Management Professional · PMI
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- [#1] I think A/B should be the way to know what is going on. Explanation is just about 55% of communication is non-verbal. This cannot convince me since I think the key point here is she needs to know the content of the arguing. How can C help on this?[#2] If the question asked what should she pay attention to, all four choices would be correct. The question is asking what is the MOST important, and according to Rita, the non-verbal is the most important, i.e. 55% of communication, therefore that ranks #1. The PM must still pay attention to what is said, etc. She is not excluding the other information.