ITIL-4-FND Question 31

Community Discussion

Written by other learners. Comments can disagree with the marked answer — check the official documentation when in doubt.

• Chose A1

  This includes establishing a baseline of current performance, understanding current process capability, and so on. Essentially measuring and/or understanding the present situation realistically.

• Chose A3

  "Where are we now?" — Assess the current state. This includes establishing a baseline of current performance, understanding current process capability, and so on. Essentially measuring and/or understanding the present situation realistically.

• Chose D1

  This is a tough one. My best educated guess is D.