ITIL-4-FND Question 32

Community Discussion

Written by other learners. Comments can disagree with the marked answer — check the official documentation when in doubt.

• Chose A1

  The correct answer is A. The level of integration and formality involved in the relationships between organizations. The 'partners and suppliers' dimension focuses on the interactions between an organization and external entities that contribute to the delivery of services. This includes considerations such as contractual agreements, the degree of collaboration, and how formalized the relationships are in supporting the organization's objectives.

• Chose A1

  A. 3.3 Partners and Suppliers; "All of these partners need to be integrated, to create a well balanced service for the customer. This can be achieved through service intergation and management."

• Chose A3

  Can't be C. Service Provision Activities performed by an organisation to provide services. Service Consumption Activities performed by an organisation to consume services. Partners and Suppliers Encompasses an organization's relationships with other organizations that are involved in the design, development, deployment, delivery, support and / or continual improvement of services. It also incorporates contracts and other agreements between the organization and its partners or suppliers Has to be A