A company is building a call center by using Amazon Connect. The company’s operations team is defining a disaster recovery (DR) strategy across AWS Regions. The contact center has dozens of contact flows, hundreds of users, and dozens of claimed phone numbers. Which solution will provide DR with the LOWEST RTO?
Select one answer.
Marked answer: C
Community Discussion
Written by other learners. Comments can disagree with the marked answer — check the official documentation when in doubt.
Chose C2
Pick C because pre-claiming phone numbers and preloading contact flows in the DR Region minimizes recovery time. Users can be added quickly at failover. Option D delays number creation, which slows recovery and raises RTO.
Chose C1
C accounts for the phone numbers and all other resources. D doesn't
Chose C1
Setting up phone numbers is more complex and time consuming, than setting up users. Option D waits until the disaster happens to provision the phone numbers. Option C is right, because it is quicker as compared to option D. Also, it makes sure the users are not duplicated upfront.
