A company runs a customer service center that accepts calls and automatically sends all customers a managed, interactive, two-way experience survey by text message. The applications that support the customer service center run on machines that the company hosts in an on-premises data center. The hardware that the company uses is old, and the company is experiencing downtime with the system. The company wants to migrate the system to AWS to improve reliability. Which solution will meet these requirements with the LEAST ongoing operational overhead?
Select one answer.
Marked answer: A
Community Discussion
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Chose A2
Amazon Connect provides a fully managed cloud call center, and Amazon Pinpoint supports two-way SMS surveys. This meets all requirements with the least operational overhead. B (SNS) = one-way only. C (EC2) = heavy ops burden. D (Pinpoint alone) = no call center support.
