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Project Management Professional · PMI
Select one answer.
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Benefits → Benefit Owner 1) Benefit Owner is accountable for realizing and measuring benefits. When KPIs are missing: 1) The PM should not simply hand off the problem. 2) The PM should collaborate with the benefit owner to define, collect, and track the necessary measures.
The project manager should B. Coordinate with the benefit owner to track and collect the missing data and build the KPIs. The benefit owner is typically the person who has the best understanding of the benefits and how they should be measured. By coordinating with them, the project manager can ensure that the KPIs accurately reflect the project’s intended benefits.
The correct answer is C as it is the responsibility of the business analyst to gather requirements and work with the customer to develop KPIs.