PMP Question 418

Community Discussion

Written by other learners. Comments can disagree with the marked answer — check the official documentation when in doubt.

• Chose B1

  The RCA identified a testing gap—a component went through the entire development cycle without being tested. This is a quality assurance process failure, not a change control or communications issue. Why B is correct: The root cause is that quality checks weren't applied to the new component. A process audit identifies where the quality management process broke down (e.g., test planning didn't account for new components) and prevents recurrence. Why not A: Change control handled the change request itself; the failure was in how quality activities responded to it, not in updating artifacts during the change.

• Chose A2

  Qns states project failed during quality control. I.e quality control is not the issue. Issue is likely in the change process and updates to impact of the change.

• Chose B1

  B. Review the quality management process and perform a process audit as part of ongoing quality assurance. Explanation: The issue arose because a component introduced via a change request was not properly tested throughout the development cycle, which is a failure in the quality management process. According to PMBOK (Project Management Body of Knowledge), this falls under quality assurance, which focuses on process improvements to prevent defects rather than just detecting them. - Performing a process audit is a key quality assurance activity. It helps identify gaps in the existing quality management processes that led to the oversight. - This ensures that future changes follow the proper verification and validation steps.