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Project Management Professional · PMI
Select one answer.
Written by other learners. Comments can disagree with the marked answer — check the official documentation when in doubt.
Correct answer: A. Communicate directly with the director and inform them of the communications management plan. Takeaway: When a senior stakeholder (the director) bypasses the project manager and approves changes directly with the client, the PM must re‑establish governance and communication channels. PMI expects the PM to address the issue at the source, professionally and directly, by reminding the director of the agreed communications management plan and change‑control process.
This is primarily a governance and communication process problem. The PM should first address the issue with the person causing the bypass of the agreed process: the director. PMI generally follows: Address directly → Clarify process → Escalate if needed