PMP Question 130

Community Discussion

Written by other learners. Comments can disagree with the marked answer — check the official documentation when in doubt.

• Chose C1

  Correct Answer: C — Emotional intelligence training Why C is correct: The key clues are that the stakeholder is easily angered and difficult to work with. These are interpersonal and emotional challenges. Emotional intelligence (EI) helps team members: - Recognize their own emotional reactions - Understand the emotions of others - Maintain self-control during conflict - Demonstrate empathy - Manage difficult relationships - Respond constructively instead of emotionally EI training helps the development team interact professionally with the difficult stakeholder without allowing the stakeholder's behavior to negatively affect team performance. Why A is wrong: Communication skills are useful, but the primary issue isn't simply exchanging information. The challenge involves managing emotions and interpersonal behavior. Why B is wrong: Negotiation training is most appropriate when parties need to reach agreements over competing interests. Here, the problem is primarily the stakeholder's emotional behavior. Why D is wrong: Agile training teaches Agile principles, practices, roles, and methods. It doesn't directly address dealing with an angry or difficult stakeholder. PMP Exam Tip Watch for emotional/interpersonal clues: Anger + difficult behavior + empathy + self-awareness + managing reactions = Emotional Intelligence Remember the major EI areas: Self-awareness → Self-management → Social awareness → Relationship management Memory Shortcut Difficult emotions → Emotional Intelligence. Technical problem → Technical skills Knowledge gap → Training/coaching Emotional people problem → EI