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CompTIA Project+ · CompTIA
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D. Revise the communication plan. In the PK0-005 framework, if a deliverable was provided on time but the stakeholder was unaware of its availability, a breakdown in communication has occurred. The project manager should revise the communication plan to ensure that the correct stakeholders are notified through the appropriate channels when deliverables are completed. This proactive step prevents future escalations by ensuring information is distributed effectively and that stakeholders have clear visibility into the project's progress and output locations.
C. Refine the project documentation. “Refining the project documentation” means ensuring the documentation clearly reflects: - deliverable status - delivery timestamps - handoff completion - communication logs
The correct answer is: D. Revise the communication plan. Explanation: Since the deliverable was provided on time but the external group was not aware of it, this points to a communication issue. The project manager should update or improve the communication plan to ensure stakeholders receive timely and clear updates.