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CompTIA Project+ · CompTIA
Select one answer.
Written by other learners. Comments can disagree with the marked answer — check the official documentation when in doubt.
A. RACI (Corrrect) - Defines who is responsible, accountable, informed, consulted. B. SOW - nope C. Escalation path - No b/c support was requested on time D. Communication plan - No b/c describes info flow, not turnaround times
Document, not process
The best choice here is: C. Escalation path Why? The Escalation Path defines how and when issues or delays should be raised to higher levels of management or sponsors. If the turnaround time was exceeded despite the team member saying they requested support on time, reviewing the escalation path can clarify whether the escalation process was followed correctly or if there was a breakdown.