A multinational organization is centralizing its IT infrastructure, which is spread across 16 countries. The organization will embark on a transformation journey that encompasses three main areas: 1. Assessing which technology/tooling should be retained for the target data center. 2. Establishing a common set of processes supporting the new way of delivering services. 3. Revising human resources (HR) processes to account for the new improved services for employees in the various countries. The assigned program manager is preparing the business case for the program. Which document should be present in the program manager’s business case?
Select one answer.
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