ITIL-4-FND Question 90

Community Discussion

Written by other learners. Comments can disagree with the marked answer — check the official documentation when in doubt.

• Chose C1

  As incident manager for two years i can assure you all its the most important lol

• Chose C1

  C. Providing good-quality updates when expected Providing good-quality updates when expected is an activity of the 'incident management' practice. This ensures that stakeholders are kept informed about the status of incidents and any progress made towards resolution.

• Chose C2

  C, 5.2.5 It is important that people working on an incident provide good-quality updates in a timely fashion.