ITIL-4-FND Question 77

Community Discussion

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• Chose B1

  Prioritization of problems based on the risk that they pose - Problem Management

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  C. Authorization of changes to resolve the cause of problems This activity is a part of both 'problem management' and 'change enablement' within the broader context of ITIL. 'Problem management' focuses on identifying and resolving the root causes, and 'change enablement' ensures that the necessary changes are authorized, planned, and implemented effectively.

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  5.2.8 Problem management Problems are prioritized for analysis based on the risk that they pose, and are managed as risks based on their potential impact and probability. It is not essential to analyse every problem; it can be more valuable to make significant progress on the highest-priority problems than to investigate every minor problem that the organization is aware of.