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ITIL 4 Foundation · ITIL
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How do we know the workaround works until it's analysed? Unless its a known issue.
C. After the problem has been analyzed A workaround can be documented after the problem has been analyzed sufficiently to identify a temporary solution. While initial logging of the problem is important, it is the analysis phase that often reveals potential workarounds that can mitigate the impact of the problem until a permanent resolution is found.
Workarounds are documented in problem records. This can be done at any stage; it doesn’t need to wait for analysis to be complete.