ITIL-4-FND Question 61

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• 17

  incident management - A. To minimize the negative impact of incidents by restoring normal service operation as quickly as possible sevice desk - B. To capture demand for incident resolution and service requests problem management - C. To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents service request management - D. To support the agreed service quality by effective handling of all agreed user-initiated service requests

• Chose A1

  This is ITIL definition

• Chose A1

  A - Meneyn is right