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ITIL 4 Foundation · ITIL
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Monitoring = operation
In the context of the ITIL 4 Service Value Chain (SVC), the primary purpose of the deliver and support activity is to ensure that services are delivered and supported according to agreed specifications and stakeholders' expectations. When mapping this specific question to core IT infrastructure management and the Service Value Chain, performing daily routine tasks—such as executing data backups, maintaining continuous monitoring, and capturing/processing events—falls under day-to-day operational tasks (Operate). These ensure that the live infrastructure remains functional, stable, and secure during regular business hours.
Sorry C isHow the ‘operate’ activity works: Runs platforms/systems to ensure performance and availability. Performs routine tests, backups, monitoring, event processing right