ITIL-4-FND Question 37

Community Discussion

Written by other learners. Comments can disagree with the marked answer — check the official documentation when in doubt.

• Chose B2

  Performing baseline assessments involves gathering data and information about the current state of processes, services, and performance metrics. This step helps in understanding the existing situation, identifying areas for improvement, and establishing a starting point for measuring progress. Therefore, it directly contributes to assessing "where are we now?" in the continual improvement process.

• 2

  The answer is B

• 1

  ANSWER B