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ISACA Certified Information Systems Auditor · Isaca
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Should be C. Service is impacted. A is merely new CR, may or may not be related to initial requirement(s).
Operational errors maybe there if the design is not the correct one from the start so i think A is correct
During a post-implementation review of a new software application, the IS auditor's primary concern should be the stability and reliability of the software in its operational environment. An increasing number of operational errors impacting service delivery indicates potential issues with the software's performance, quality, or usability, which could lead to significant business disruptions or failures. A. change requests approved to add new services: While an increasing number of change requests may indicate a growing demand for additional functionality, it is not necessarily a negative sign. It could reflect that users are finding new ways to leverage the application. However, it is less critical than operational errors that directly impact service delivery.