Preparing Practice Exam…
Please wait a moment while the system generates the exam questions, answers, and study session.
Please wait a moment while the system generates the exam questions, answers, and study session.
Certification of Capability in Business Analysis (CCBA) · IIBA
Select one answer.
Written by other learners. Comments can disagree with the marked answer — check the official documentation when in doubt.
The danger lies in the subjectivity of the requirement. "Customer satisfaction" is vague and lacks measurable criteria, making it difficult to define success, track progress, or validate outcomes. This ambiguity increases the risk of stakeholders having conflicting interpretations or unmet expectations. BABOK Reference (Chapter 7: Requirements Analysis and Design Definition): Requirements must be specific, measurable, and testable to ensure clarity and reduce ambiguity. Subjective requirements like "high customer satisfaction" fail these criteria, introducing uncertainty and risk.
D. Achieving customer satisfaction is a subjective requirement
BABOK Section 5.2.5: Prioritize Requirements, requirements should be clear, measurable, and achievable. Customer satisfaction is a subjective requirement, as it can vary greatly among different stakeholders and lacks precise, measurable criteria. This subjectivity makes it difficult to define specific actions or metrics to ensure customer satisfaction, increasing the risk that the requirement may not be fully met. A requirement that is open to interpretation can lead to misalignment between stakeholders’ expectations and the project's outcomes, posing a risk to project success.