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Certification of Capability in Business Analysis (CCBA) · IIBA
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Nancy’s belief that the customer management solution will "create more sales" is an assumption that must be validated. As a business analyst, you should highlight this assumption to ensure the proposed solution is justified through evidence (e.g., market research, ROI analysis) rather than relying on untested expectations. BABOK Reference (Chapter 6: Strategy Analysis - Assess Proposed Solution): Assumptions must be identified and validated to avoid basing decisions on unverified beliefs, ensuring solutions deliver measurable value.
A. There's an assumption that the perceived solution will create the desired benefit.
A. There's an assumption that the perceived solution will create the desired benefit.