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Certification of Capability in Business Analysis (CCBA) · IIBA
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When dealing with a large stakeholder group (e.g., 2,400 administrative assistants), the most practical and effective approach is to engage a representative sample of users. This group should reflect diverse roles, departments, and use cases to ensure comprehensive input. BABOK Reference (Chapter 4: Elicitation and Collaboration - Prepare for Elicitation): For large groups, business analysts use sampling or focus groups with representatives to gather requirements efficiently while maintaining stakeholder inclusivity. This avoids logistical challenges and ensures key perspectives are captured without overwhelming the process.
A. You can meet with a small group of administrative assistants that will serve as representatives for the remaining administrative assistants.
BABOK Section 3.2.4: Prepare for Elicitation, when it is impractical to gather requirements from a large number of stakeholders individually, the business analyst (BA) can utilize representative sampling or focus groups. In this case, meeting with a smaller group of administrative assistants who serve as representatives for the larger group allows the BA to collect requirements in a manageable way while ensuring that the perspectives of different stakeholders are considered. This approach helps ensure that the gathered requirements are reflective of the needs of the broader group, making it a practical solution in large-scale projects.