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Certified Business Analysis Professional (CBAP) · IIBA
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a Gap Analysis identifies the difference between the "Current State" (what you have) and the "Future State" (what you need to achieve your goals). When a gap exists, the organization must create a way to bridge that gap
BABOK v3.0 p 127 When defining the change strategy, the investment to make the change to the future state is also considered. The net benefits of a future state may be very high but if the investment is unbearable ("they just can't afford the change") the enterprise may pass on the opportunity and invest in something else
The best course of action depends on several factors, including budget, urgency, and long-term strategic goals. However, given that the organization currently lacks the necessary resources and technology, the most likely approach would be A. Hire additional resources or C. Hire contractors to complete the project work—both options focus on acquiring the expertise needed to bridge the gap. - Hiring additional resources (Option A) is a long-term investment that strengthens internal capabilities, but it requires time and financial commitment. - Hiring contractors (Option C) offers a flexible and immediate solution, ideal if the opportunity is time-sensitive and the organization prefers external expertise rather than expanding permanent staff.