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Certified Business Analysis Professional (CBAP) · IIBA
Select one answer.
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BABOK v2 pg110 Increase Consistency Of Behavior: Different workers may handle similar cases in a very different fashion, causing customer dissatisfaction and frustration.
BABOK v2 pg 110 Eliminate Redundancy: Different stakeholder groups may have common needs that can be met with a single solution, reducing the cost of implementation.
The other options are not correct because: - B. Waiting for a drop in sales is a reactive approach that may allow the problem to persist and potentially harm the organization's reputation. - C. While consistency is important, it's not necessarily a requirement dictated by enterprise environmental factors. Instead, it's a best practice that can help improve customer satisfaction and efficiency. - D. Ignoring the issue until a customer complains may lead to a loss of business or damage to the organization's reputation. Proactively addressing the inconsistency can help prevent these negative outcomes.