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Certified Business Analysis Professional (CBAP) · IIBA
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C. Scenario and use cases and user stories Explanation: Scenario and use cases, along with user stories, are techniques that help identify stakeholder roles by describing how users interact with a system or solution. These methods focus on defining actors (roles or users) and their interactions, making them a useful starting point for identifying stakeholder roles and responsibilities.
Scenarios, use cases, and user stories are techniques used to describe how users interact with a system to achieve a goal. They are particularly useful in conducting stakeholder analysis because they help identify stakeholder roles (actors) that will interact with the system. By understanding these interactions, business analysts can identify primary and secondary stakeholders and ensure their perspectives are considered during requirements elicitation. Interviews are effective for gathering detailed information from stakeholders, but they are not a structured technique for identifying stakeholder roles. They are typically used after stakeholders have been identified.
the key distinction here is: Interviews help identify who stakeholders are by talking to individuals or groups. Scenario, use cases, and user stories help define roles systematically by modeling interactions with a system or process. In other words, while interviews can help discover stakeholders, they do not inherently structure or define roles the way use cases and user stories do.