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Certified Associate in Project Management · PMI
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Since the project manager needs upper management from a specific stakeholder group to take action immediately, the stakeholder engagement plan is the right document to consult. It helps determine the best way to approach and influence those stakeholders. This plan defines how project information will be collected, shared, and reported. It explains what, when, and how to communicate, but it does not provide strategies for gaining stakeholder action or commitment.
The project manager should consult the communications management plan. This plan outlines how to communicate with stakeholders, including the specific stakeholder group whose upper management needs to act on the critical issue. It helps ensure that the correct information is conveyed to the right people in a timely manner.
The project manager should consult the communications management plan. This plan outlines how communication will be managed with stakeholders, including upper management, during the project's lifecycle. It should also address how to handle critical issues and the appropriate channels for escalating them.