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AWS Certified AI Practitioner · AWS
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B is the correct answer
A is the only option that allows you to use both past interactions and ALSO online resources, which reinforcement training won't touch at all.
B. Reinforcement learning with rewards for positive customer feedback is the strategy that provides self-improvement capability. In reinforcement learning (RL), an agent (in this case, the chatbot) learns by interacting with its environment and receiving feedback (rewards or penalties). The chatbot can improve its performance over time by adjusting its responses based on positive feedback from users. This allows it to "learn" from past interactions and improve autonomously.