A staff member contacts the help desk because the staff member's device is currently experiencing the following symptoms:
• Long delays when launching applications
• Timeout errors when loading some websites
• Errors when attempting to open local Word documents and photo files
• Pop-up messages in the task bar stating that antivirus is out-of-date
• VPN connection that keeps timing out, causing the device to lose connectivity Which of the following BEST describes the root cause of these symptoms?
Select one answer.
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