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CompTIA Security+ · CompTIA
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At first I choose A. MOA but this is where you have to take your time and really read the question. 99.99% is similar to metrics. SLA is an agreement that involves metrics.
MOA - memorandum of Agreement MOU - Memorandum of Understanding SOW - Statement / Scope of Work SLA - Service Level Agreement
In this scenario, the client demands 99.99% uptime for hosted security services. The SLA is the appropriate document to specify this uptime requirement and any associated metrics.