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Project Management Professional · PMI
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The project manager is achieving good technical progress, but stakeholder feedback indicates that the current communication approach is damaging trust. Because the project manager is working in another country, cultural differences may affect how tone, directness, formality, and written communication are interpreted. The project manager should therefore adjust the communication approach to stakeholder needs and cultural expectations. Simply replacing email with meetings may not address the underlying communication-style issue, while defending the headquarters communication model would fail to respond to stakeholder feedback.
Correct Answer: C. Adjust the communications management plan to gain stakeholder trust. The key clue is “transferred to another country” and stakeholders find the emails “very harsh.” This suggests a cultural/communication-style difference. Why not the others? A ❌ Influence level doesn't solve the harsh communication issue. B ❌ Meetings may help, but changing the communication mode entirely is not necessary. C ✅ Adjusting the communication approach/plan addresses the stakeholders' concerns and improves trust. D ❌ Saying headquarters uses the same style avoids responsibility instead of solving the problem.