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Project Management Professional · PMI
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B. Explain the impact of the scenario to the project team member
B. Explain the impact of the scenario to the project team member
The project manager should talk to the team member privately to discuss the situation and explain the negative impact that their behavior is having on the project meetings. The project manager should also work with the team member to find a solution to the situation, which may include providing coaching or training on how to better manage difficult conversations with clients. Option B, explaining the impact of the scenario to the project team member, is a good step but should be followed up with specific actions to address the situation. Option D, recommending a performance improvement plan to the project team member, may be appropriate if the team member's behavior continues to negatively impact the project despite attempts to address it through coaching and training.