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Project Management Professional · PMI
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PM should directly contact the customer’s project manager to coordinate and mitigate the risk.
C inform the customer
In an agile environment: • The product owner is responsible for customer communication related to the product, its delivery, and deployment timing. • The product owner is the customer’s main point of contact regarding backlog items, releases, readiness, and expectations. Since the customer may not be ready to install the new product version, the product owner must clarify: • Customer readiness • Deployment timing • Impacts on release planning • Whether adjustments to the sprint goal or increments are needed