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Project Management Professional · PMI
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Claude: The high volume of change requests and the team's sense of misalignment with customer requirements point to a lack of continuous customer involvement. The most effective remedy is to embed a customer representative to work collaboratively with the team on an ongoing basis. This provides a continuous feedback loop, ensuring that what the team builds stays aligned with customer expectations in real time. It reflects the core agile principle of customer collaboration, which directly reduces rework and the flood of late change requests.
When Agile teams experience repeated requirement misunderstandings, the best solution is continuous customer involvement.
Constant collaboration with the customer is essential to minimize change requests and ensure that the team is delivering the right value. Embedding a customer representative within the team facilitates immediate feedback and maintains alignment with business goals.