Preparing Practice Exam…
Please wait a moment while the system generates the exam questions, answers, and study session.
Please wait a moment while the system generates the exam questions, answers, and study session.
Project Management Professional · PMI
Select one answer.
Written by other learners. Comments can disagree with the marked answer — check the official documentation when in doubt.
The team member's poor performance is linked to inexperience, indicating a competency or skill gap rather than a motivation problem. Because no qualified replacement is currently available, the project manager should first assess the individual's specific development needs and arrange appropriate training or development. This approach strengthens the existing resource, supports team capability, and addresses the root cause of the performance problem rather than attempting to solve a skill deficiency through incentives or unavailable replacement resources.
The project manager's repeated unacceptable behavior and denial of that behavior when confronted indicate a lack of self-awareness. Self-awareness is a core component of emotional intelligence, together with self-management, social awareness/empathy, and relationship management. Although a lack of empathy could contribute to poor interactions with team members, empathy alone does not fully explain the project manager's inability to recognize his or her own behavior. Therefore, lack of emotional intelligence is the more complete and appropriate answer.
A. Assess the team member's development requirements and arrange for the team member to receive training. Since there are no other qualified resources available, the project manager should develop the existing team member's skills rather than replace them. Training can improve their system development capabilities and performance while supporting the project's needs.