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Project Management Professional · PMI
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There are two issues in this scenario: a monetary award to recognize the team and misunderstandings (interpersonal tension) among team members caused by the stressful overtime period. Using the award to arrange a team luncheon with team-building sessions accomplishes both—it recognizes and rewards the team collectively and helps rebuild relationships, improve communication, and resolve the misunderstandings. This strengthens team cohesion at exactly the moment it's needed, hence option B. Option A, While participative, simply asking how to spend the money doesn't directly address the misunderstandings among team members. Team-building is specifically needed here to repair relationships, which a team-building luncheon delivers more deliberately.
Schedule Delays → Overtime Work → Team Misunderstandings → Sponsor Provides Reward → Team Recognition & Team Building The PM should choose an action that improves team cohesion, not merely distribute money.
B is better than A because PMI prefers a quick, inclusive, team-building reward that restores morale and unity, rather than opening a discussion that could create more conflict when misunderstandings already exist.