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Project Management Professional · PMI
Select one answer.
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A problem (data loss from a missed process) has occurred during an ongoing deployment to 200 users. Because the implementation is still in progress, the PM should act immediately, convening the team to review what happened and capture the lessons learned right away. This allows the team to understand the root cause and adjust the process now, preventing the same issue from recurring with the remaining users still to be deployed. Unlike option A, Discuss root cause but tell the team to just note it and continue focusing on deployment; This downplays a serious issue (data loss) by telling the team to merely note it and move on. Without actively correcting the process now, the same problem could recur for the remaining users. It fails to take meaningful corrective action.
When an issue occurs mid-deployment, the PM should promptly facilitate root cause analysis with the team while keeping focus on delivery. This promotes learning without derailing progress. Options (B) and (D) delay action, while (C) is less direct.
Lessons learned should be captured continuously throughout the project life cycle, not just at the end. By reviewing the case immediately, the team can prevent the same error from affecting the remaining deployment activities.