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Project Management Professional · PMI
Select one answer.
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You first want to understand the reason why both local and global teams are refusing to handle the workload. Then (A) you will determine which team has capacity to handle what type of workload.
Though the word "conflict" in Option B is a bit weird here, but A can't be the correct answer. The PM shouldn't accept tasks that his/her team is not supposed to handle.
From PMI Infinity. B. Evaluate and understand the cause of the conflict Rationale: Before taking any action, the project manager should first evaluate and understand why the requests intended for the global team are being directed to the local team. This step ensures clarity regarding the root cause of the issue, whether it's a misunderstanding of scope division, capacity limitations of the global team, or other factors. Once the cause is identified, an appropriate resolution can be implemented.