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Project Management Professional · PMI
Select one answer.
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C is the correct answer, D is reactive. While having a process is good, that wont' stop the customer from requesting a ton of changes. If you have a tight scope statement You don't have to go through all the change request crap.
A clear scope statement helps, and historical info aids estimating, but a tight scope statement alone doesn't stop or manage changes once they're requested. The essential tool for handling change requests with impact analysis is a scope change process, which this option omits. Answer chosen is D
D. Include a scope change process and review the project charter