HOTSPOT Your company wants to create a help desk system and implement Dynamics 365 Customer Service. The company has the following requirements:
• Provide an application to allow support team staff to chat live with a customer.
• Automatically import data from a Microsoft Excel spreadsheet once a day.
• Provide a chatbot that can assist customers who need support. You need to determine which applications to use to meet the requirements. Which applications should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
Step Sequence / Reordering Question
Add and arrange the steps in the correct execution order.
Available Steps (3)
Provide an application to allow support team staff to chat live with a customer.
Automatically import data from a Microsoft Excel spreadsheet once a day.
Provide a chatbot that can assist customers who need support. You need to determine which applications to use to meet the requirements. Which applications should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
Your Ordered Steps (0 of 2)
No steps added yet. Click "Add to Sequence" from the available steps above.
Explanation
Hotspot Solution:
Recommended Community Solution:
Both PowerAutomate and PBI can run a schedule to import data from an Excel s/sheet on a regular basis into a dataset. However question (loosely) mentions Dynamics requirements, therefore will presume they want you to import excel data into D365. Using Power Automate. Virtual agents takes care of Q2
Community Discussion
Written by other learners. Comments can disagree with the marked answer — check the official documentation when in doubt.
3
very predictable questions.
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1. Both PowerAutomate and PBI can run a schedule to import data from an Excel s/sheet on a regular basis into a dataset. However question (loosely) mentions Dynamics requirements, therefore will presume they want you to import excel data into D365. Using Power Automate. Virtual agents takes care of Q2
5
Because PBI is for visualising data. Importing data on a schedule (once a day) is a task for Power Automate
