DRAG DROP A customer service manager runs a call center and support portal for customers seeking assistance. The customer service manager learns customers are unhappy with support by reading reviews online, which has become a time-consuming task. The customer service manager has the following requirements:
• Any negative reviews are automatically identified.
• Any negative review should generate an email notification to the customer service manager. You need to identify the components to create a solution. What should you identify to meet the requirements? To answer, select the appropriate options in the answer area.
Select one answer.
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