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CompTIA Project+ · CompTIA
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C. Hold sessions to understand user challenges. Reasoning: Conducting sessions with the sales team allows the PM to directly engage with users, identify their specific concerns, and understand the root causes of their reluctance. This approach fosters communication, builds trust, and provides insights into barriers to adoption, such as usability issues, lack of perceived value, or fear of change. These findings can inform tailored strategies to address resistance and improve acceptance. E. Log the issue in the project risk register. Reasoning: The sales organization's reluctance is a significant risk to the project's success, as it could lead to low adoption and failure to achieve project objectives. Logging this issue in the risk register ensures it is formally documented, tracked, and addressed through risk management processes. This step prompts the PM to develop mitigation strategies, such as targeted training or change management initiatives, to increase acceptance.
To all those who argue that E is correct because A is not something the PM should do, please show me where it states what the PM should do? It doesn’t. It asks what steps should be taken to understand adoption issues(C) and gain organizational acceptance of the initiative(A). The question asks two questions and requests two answers. No where does it say the steps have to be done by the PM. Also, explain to me how logging the issue in the risk register would gain organizational acceptance if you really think that would do a better job than A.
The answer is absolutely A and C the main problem is that there are users not using the new system. They question specifically is asking "How do we understand why its not being used, and how do we boost its acceptance?" Talk to the users to find out why they arent using the new system, and then train them to use the new system (of course while addressing any glaring issues with the implemented system that may need to be tweaked) Sure PM may not be responsible for training the users but nowhere in the question does it say that the PM would be the person to do that.