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CompTIA Project+ · CompTIA
Select one answer.
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The correct answer is: B. Prepare new knowledge base documentation. Here's why: Since employees are calling HR for help instead of using the self-service system, this points to a lack of user guidance or support resources. As part of the execution plan, the project manager should have ensured that knowledge base documentation—such as FAQs, how-to guides, and step-by-step instructions—was created and made easily accessible to support a smooth transition.
B - When implementing a new system, it's crucial to provide users with resources to understand how to use it. A knowledge base or user documentation would have been helpful in this situation, as it could guide employees on how to use the new self-service benefits enrollment system, reducing the need for them to call the human resources team for assistance.