A component shipment was delayed due to a global supply chain issue. This resulted in stretching the schedule of one component in a program, yet the program manager was still confident in delivering the program far ahead of schedule at no extra cost. Despite this, the customer wants to apply a delay penalty on the delayed component, because the contract is unclear about considering global issues as a force majeure. After alignment with internal key stakeholders, what should the program manager do next?
Select one answer.
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