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ITIL 4 Foundation · ITIL
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1. What is the vision -> Business mission, vision goals and objectives 2. Where are we now -> Perform baseline assessments (knowing the start point) 3. where do we want to be -> Define measurable targets (knowing end point) 4. How do we get there -> Define the improvement plan 5. take action -> execute improvement plan 6. Did we get there -> evaluate metrics and KPIs -> How do we keep the moment going?
La respuesta es la la C. paso 5: tomar acción En este paso, se actúa sobre el plan de mejora. Las prácticas de ITIL
Answer is C Take action = execute improvement actions Did we get there = evaluate metrics and KPIs I think the tricky part of this question is the word "Implemented" because it is past tense.