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ITIL 4 Foundation · ITIL
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The ITIL principle “Start where you are” says that when observing the current state, it can be useful to involve someone with little or no prior knowledge. They are more likely to provide an objective perspective without assumptions based on how the service is supposed to work.
An organization should identify who the consumer is and why they use the service.
The ITIL 4 guiding principle "Start where you are" emphasizes that before making improvements, you should assess the current state rather than assuming everything must be rebuilt from scratch. This includes understanding: - How the service currently performs - Who uses the service (the consumers) - Why they use it - What is already working well - What can be reused or improved Understanding the consumer and the purpose of the service helps establish the current baseline before introducing changes.