ITIL-4-FND Question 6

Community Discussion

Written by other learners. Comments can disagree with the marked answer — check the official documentation when in doubt.

• Chose A1

  "User expectations" is keyword.

• 2

  refer 5.2.5 Every incident should be logged and managed to ensure that it is resolved in a time that meets the expectations of the customer and user. Target resolution times are agreed, documented, and communicated to ensure that expectations are realistic.

• Chose A1

  from definition