ITIL-4-FND Question 45

Community Discussion

Written by other learners. Comments can disagree with the marked answer — check the official documentation when in doubt.

• Chose A1

  Reposta a

• Chose A8

  A: "With increased automation, the service desk now has reduced phone contact, less low-level work, and a greater ability to focus on excellent CX (customer experience) when personal contact is needed."

• 2

  A is correct.