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ITIL 4 Foundation · ITIL
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The answer is D A. Start where you are B. Progress iteratively with feedback C. Keep it simple and practical D. Think and work holistically
Correct Answer is D
Taking a holistic approach to service management includes establishing an understanding of how all the parts of an organization work together in an integrated way (remember the four dimensions of service management?), including having an end-to-end visibility of how demand is captured and translated into outcomes. In a complex system, the alteration of one element can impact others and, where possible, these impacts need to be identified, analysed and planned for.