ITIL-4-FND Question 27

Community Discussion

Written by other learners. Comments can disagree with the marked answer — check the official documentation when in doubt.

• 1

  A. It should always be used to support direct observation

• 4

  Ans A: This principle implies that measurement should complement direct observation, not replace it. Direct observation provides contextual understanding, while measurement offers quantitative data. Both are valuable for accurately assessing the current state of services and processes when initiating improvements or changes.

• 2

  A: The use of measurement is important to this principle. It should, however, support but not replace what is. observed