ITIL-4-FND Question 23

Community Discussion

Written by other learners. Comments can disagree with the marked answer — check the official documentation when in doubt.

• Chose B3

  The SVC converts demand into VALUE. (A is incorrect

• Chose B1

  A. [not accurate] The service value chain converts value into demand: The service value chain converts demand into value. Demand triggers the activities within the chain to create and deliver valuable services.

• Chose B1

  SVC is all about practices and activites